FAQ
D’Angelico guarantees a limited lifetime warranty on instruments bought on or after January 1st, 2013. For more information on our warranty and registration please visit: https://dangelicoguitars.com/warranty/
To receive warranty work, first make sure you are registered on our website: https://dangelicoguitars.com/registration/. Then please contact the D’Angelico dealer you have purchased your instrument from and request a “warranty assessment.” You can find local, authorized dealers here: https://dangelicoguitars.com/where-to-buy/. Guitar Center has many convenient locations across the country and Sweetwater offers mail-in service. Please be sure to provide your sales receipt to the technician.
No, only newly purchased instruments are eligible for warranty coverage.
If your Stairstep tailpiece has broken, please be sure you are registered for our warranty, then please send an email to info@dangelicoguitars.com. If your instrument is no longer covered under warranty, or if you’d like to purchase a different finish option, please visit https://dangelicoguitars.com/store/.
Our warranty does not cover the playability of an instrument whose “action” is lower than the standard “action” as set at the factory, nor does it cover “subjective” matters such as sound. However, it does cover construction defects. Please consult your dealer directly. For more information on warranty coverage, please visit https://dangelicoguitars.com/warranty.
Please e-mail warranty@dangelicoguitars.com and we will determine the best way to resolve your issue!
a. Cases: Please touch base with your local retailer.
b. Knick-Knacks: Contact your Authorized Dealer first, or send us an e-mail at info@dangelicoguitars.com.
c. Various Non-Warranty Parts: Please contact your Authorized Dealer.
d. You can also check our online store for the accessories we offer!
Please visit https://dangelicoguitars.com/store/
We offer select variations here: https://dangelicoguitars.com/store/scalini-pickguard/. Please visit WD Pickguards for solidbody pickguard needs: https://www.wdmusic.com/wd-custom-pickguards.html
Our instruments come with a limited lifetime warranty. If you have damaged parts, give us a call and we’ll be happy to get replacement parts out to you. Or feel free to email us at warranty@dangelicoguitars.com.
We offer select variations here: https://dangelicoguitars.com/store/skyscraper-truss-rod-cover/
For any significant neck adjustments, we recommend you take your instrument to your local guitar technician or luthier. Or, if you’re experienced adjusting a truss rod, all D’Angelico guitars have an adjustable dual action truss rod.
The most up-to-date specifications are always available on our website, which we are constantly refining to include our latest models. Our dealers should have the same specs, and we work consistently to ensure that. For specific questions that aren’t listed, feel free to give us a call or e-mail info@dangelicoguitars.com.
Absolutely. Almost all of our acoustics are equipped with an onboard preamp and pickup system allowing you to easily plug into any P.A. system, amplifier or speaker.
The tremolo bar can be adjusted to preference—loose or tight. It is always recommended to have a technician install parts if you are unfamiliar with the process. If you are knowledgable on guitar parts follow the step by step instructions:
1. Push the bar into the opening on the top of the bridge
2. Apply pressure to the bar like you’re doing a “dive bomb”
3. Look at the back of the tremolo block for a set-screw
4. Using the included Allen wrench, tighten the screw until the bar is as tight as you prefer
Our Stairstep trapeze-style tailpiece offers a slightly spongier feel than a standard stopbar, due to its suspending the strings above the body of the guitar. This same suspension that occurs behind the bridge results in extra harmonic frequencies ringing out while the strings are played, which some players prefer. Those looking for a traditional archtop or semi-hollow feel should try out our Stairstep option, while those who are looking for a more modern, taut string feel that provides little give should head towards our stopbar option.
Make sure you are using a charged 9V battery that is inserted properly.
Otherwise, please give our customer service a call at 646-460-8472.
Both configurations allow for a number of tonal options. A six-way switch allows you to share your humbuckers, isolate either, turn either into a single-coil pickup, or share both single-coils. Coil-splitting tone knobs allow for the same options, plus two added options, where the neck pickup is split and the bridge remains a humbucker, and vice versa. Here’s a video we made walking through the options https://www.youtube.com/watch?v=tFZA3vLACMY&t=2s
For glossy finishes, this is a helpful video: https://www.youtube.com/watch?v=Nh3myrzWTPE. A little warm water can go a long way for cleaning a matte finished instrument. Lizard spit is okay on matte finishes, as well, but we don’t recommend directly spraying the instrument (spray the rag), or overdoing it.
The strings are steel, with a zinc-plated core and EXP-coating. The base steel has a max nickel content of 0.25%. So there is a trace amount of nickel.
String gauge varies by model. That information is available in specs, per product, on our website.
The pickups in our guitars vary per model. All product information regarding electronics are available on our website. Just navigate to the model you’re interested in, then click “product specs”.
If you have customer service questions, we encourage you to email us as info@dangelicoguitars.com and someone will be happy to assist you.
Typically, yes. The first letter indicates the location where the instrument was made, and subsequent digits indicate the year the instrument was made. Example: A serial number starting with W17 indicates the guitar was built in Korea, in 2017. See below for location initials.
i. S, US (on Excel Series guitars), W = Korea
ii. SI, US (on Premier Series guitars) = Indonesia
iii. C = China
iv. NY, MB = U.S.A.
Note: some Premier Series semi-hollows from 2017 do not follow this. In this case, it is likely they were made in 2017.
Yes, we offer electric strings called Electrozinc strings and Prohibition Bronze acoustic strings, which are both engineered by D’Addario. Information on our strings, as well as our string dealers, is available on our website.
D’Angelico guitars are designed to be extremely easy to play, featuring specifications like generally slim neck shapes, comfortable fingerboard radiuses, and vintage-style fretwire.
Unfortunately, since we don’t sell guitars directly, we are unable to accommodate sending out guitars to try. We highly recommend you visit a D’Angelico Authorized Dealer (https://dangelicoguitars.com/where-to-buy) to try one of our guitars or make an appointment to visit us at our New York showroom.
Our Master Builder guitars vary in price and availability and are custom-made per order. If you are interested in availability and pricing options for a particular model, please email us at info@dangelicoguitars.com.
Right here, on our “Where to Buy” dealer locator!
Not a problem. Have your dealer contact us to special order the model you want. You can also give us a call directly to help arrange a sale at a local dealer near you.
We have hundreds of dealers all over the world. Please visit https://dangelicoguitars.com/where-to-buy/ and enter your zip code or address to find a D’Angelico Authorized Dealer near you.
Our Master Builder Series guitars are handmade in a one-man shop in New York City—the same way John D’Angelico’s originals were. We make these instruments on an extremely limited basis. Keep an eye out for announcements regarding new production.
When Purchasing directly from D’Angelico Guitars, shipping a guitar typically takes 7-10 business days after purchase. Apparel and accessories shipments typically ship within 2-3 business days. You will receive tracking information via email as soon as it becomes available. You may purchase expedited shipping at the time of purchase. Please check your inbox’s junk and spam folders for the automated emails before contacting support.
All guitar shipments require a signature for delivery. In order to avoid lost or stolen shipments as well as instruments being left in damaging temperatures or weather, all guitars are shipped with a signature-required shipping label. You will be able to track your delivery once the guitar has been processed and has been picked up for transit.
D’Angelico Guitars is not responsible for lost or stolen shipped items after a signature is provided. You may file a claim with the shipper and D’Angelico will assist in this process. We recommend providing an address where you know someone will be able to receive the item or contacting the shipper once you receive tracking information to coordinate a pickup or scheduled delivery time directly with the shipper.
At this time, D’Angelico guitars cannot fulfill orders outside of the continental US due to logistical costs beyond our control. Please visit one of our authorized dealers to browse their local or online selection. You can search by region at dangelicoguitars.com/where-to-buy
All guitars must pass a thorough QC process prior to shipping to a customer. Our team of technicians review each instrument upon processing an order before it leaves the distribution facility. You should expect your instrument to arrive free of all defects listed in our warranty. The warranty is available here: https://dangelicoguitars.com/support/warranty/
You can download a PDF copy of our factory set up information here.
Every guitar receives our standard set up with the strings listed in the specs on the product page. However, please note that we recommend all new instruments be set up by your trusted local tech upon arrival per specific customer preference.
Factory set up information can be found here.
Please take photos of the exterior packaging as well as the damage to the instrument. If you purchased the guitar directly from D’Angelico Guitars, you should send those photos with a copy of your order number to info@dangelicoguitars.com Our customer service team will provide a return label. Once the damaged instrument returns, we will ship a replacement. Please note that due to the Limited Edition nature of some instruments, a replacement may not be available, in which case you will be issued a refund. If you purchased your guitar from an authorized dealer, please contact them to provide a resolution.
Apparel Returns & Exchanges
If you are unsatisfied with your D’Angelico apparel or accessories order, D’Angelico allows free returns and exchanges for up to 30 days after order receipt. To process a return or exchange, please contact info@dangelicoguitars.com with your order number. A return label will be provided, and once we receive your return, we will issue a refund to your original form of payment or process an exchange. Please allow up to 7 days for the refund to post to your account.
Instrument Returns
D’Angelico allows returns for up to 14 days after order receipt. Please note there is a restocking fee of 15% of the sale price. The instrument must be undamaged and free of notable wear-and-tear*. To return your instrument, contact info@dangelicoguitars.com for a return shipping label and instructions specific to your order. You must pack your guitar by following the provided instructions to receive your full refund, less the 15% restocking fee. We recommend keeping the box and shipping materials that arrives with the guitar until after the 14 day period. You may be required to provide your own packaging materials if you choose to return your instrument and no longer have these items**. Once the instrument is received by our warehouse and is inspected, you will be contacted by our customer service team regarding your refund.
*D’Angelico reserves the right to determine whether an instrument is free of notable wear-and-tear
**D’Angelico is not responsible for any additional packaging costs that this might incur.
Select guitars, apparel and accessories are currently available for purchase through our site. Typically, these are artist signature models, Limited Edition pieces, or small-batch instruments. These items are shipped directly from Bond Audio, and any questions regarding tracking, warranty, or tech support for these items should be sent directly to info@dangelicoguitars.com. Our wider selection of instruments and accessories are available at authorized dealers.
We recommend visiting dangelicoguitars.com/wheretobuy to find an authorized dealer in your area to place an order. Select dealers offer online sales and can ship directly to you. You can also search by model name on any internet browser and recommendations for local dealers will populate. If you can’t find the model you’re looking for, please contact info@dangelicoguitars.com.
Many D’Angelico guitars come standard with a premium gig bag or hardshell case. In the spec section of each product’s webpage, you can see if the model you are interested in includes a case. Gigbags and cases are also available for purchase in our online shop pending availability and through many of our dealers such as Sweetwater and Musician’s Friend.
All D’Angelico Guitars come standard with a Lifetime Limited Warranty. You must register your guitar within 60 days of purchase from an authorized dealer to obtain the warranty. To see what’s covered and review our full warranty policy, please visit https://dangelicoguitars.com/support/warranty/. For questions, contact info@dangelicoguitars.com or use the website chat function.
If you have recently purchased a D’Angelico guitar and have registered for your lifetime limited warranty, you should have received a one-time-use 30% off coupon code for apparel and accessories purchases. You can join our mailing list and follow us on social media for special discounts and promotions. We currently do not offer discounts on guitars.
Taxes are automatically calculated based on the shipping location and applied to your purchase at checkout.
Guitar purchases include free shipping. For apparel and accessories, standard shipping rates apply and are added to your purchase at checkout.
We currently do not offer custom orders or products. You can contact an authorized dealer or repair shop for modifications. Please note, many modifications void your warranty. See warranty page for details.
The instruments available directly through dangelicoguitars.com are available online only. Often, a very similar instrument will be available to try in stores.
Follow us on social media and join our mailing list! D’Angelico Exclusives are a new part of our product line that we are excited to continue growing.
To receive warranty work, first make sure your instrument is registered on our website: https://dangelicoguitars.com/registration/. If you purchased your guitar directly from D’Angelico, please contact info@dangelicoguitars.com with a description of the repair you are seeking. If you purchased through a D’Angelico dealer, please contact them directly and request a “warranty assessment.” You can find local, authorized dealers here: https://dangelicoguitars.com/where-to-buy/. Additionally, Guitar Center has many convenient locations across the country and Sweetwater offers mail-in service. Please be sure to provide your sales receipt to the technician.
Orders on this site are processed using Shopify and Shopify payment integrations such as PayPal, ShopPay, and Amazon Pay. D’Angelico Guitars does not capture your payment information directly. For information on how your transaction is handled via Shopify, please visit. https://www.shopify.com/faq
